16 APRIL 2004
4-4.1 Reception Counter
The character should be that of a concierge counter, not a control podium. Establish a
professional and inviting image for the counter through the lighting and signage.
Consider electronic signage, such as alpha-numeric LED message displays.
Locate so as to be immediately visible upon entering the Center.
Provide visual surveillance of the concourse, seating areas and lanes, as well as
oversight of the caf and the games area.
Adjacency to the caf food service counter is particularly important at low-volume
periods and in smaller Centers, so that a single staff member can operate both.
Proximity to the games room can preclude a need for additional staffing for that area.
Alternatively, electronic surveillance can be provided.
Provide dedicated information display areas to limit clutter at the reception counter.
Allow at least 12 linear feet (3660 mm) for point-of-sale terminals, receipt printers,
score sheet printer, audio visual interface, pinsetter control boxes and computers
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