CEMP-E
28 February 1997
Annex B, AEI for BUP
First Edition
8. CUSTOMER SATISFACTION. Each design agency must strive to be the professional
team of choice, providing quality design, engineering and technical services that is focused
on customer satisfaction. The goal should be to exceed our customers' expectations! This goal
can be met by working jointly with the customer to deliver a quality product in a reliable, cost
effective, responsive, cooperative, innovative, and efficient manner!
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