UFC 4-730-01
7 April 2006
including change 1, 20 June 2006
sub-space may be partitioned off from the rest of the Lobby Waiting Area. As with the
Lobby, consider providing decorative lighting such as table and/or floor lamps.
4-4
SHORT-TERM ALTERNATIVE CHILD CARE (STACC). This Army-only
option provides childcare services for parents attending classes. Refer to Army
Regulation (AR) 608-10, for more detailed information on this space.
4-5
INFORMATION AND REFERRAL (I&R). Locate this space within the
Lobby; it acts as the welcome desk for the center. It should also function as the entry
security point, but it should not be intimidating or overwhelming. Staff should sit
comfortably at the desk and perform office functions as well as interact with customers,
assisting them with directions and information. The I&R desk should have direct
visibility to the many public functions accessible from the Lobby. There may be an
office component to the I&R in larger facilities. Service Exception: The Air Force
refers to this as the Reception area.
4-5.1
Provide the following design elements:
An I&R welcome desk consisting of a dual height counter with built-in
storage and a 610-mm-deep (24-in.) work surface;
Additional lockable wall and base cabinets for storage of equipment and
supplies. Use durable materials for the counter top and front surface;
A gate between the desk and surrounding area;
Special decorative lighting above the desk and task lighting above the
work surface;
Power and data outlets for telephones, fax machines, computers, and
printers; and
Adjustable office chairs for behind the counter.
4-5.2
Consider providing a coiling door or a metal pull-down grille at the desk as
a security screen.
4-5.3
For facilities that provide clinical counseling, a duress alarm system may
be provided (see paragraph 3-5.4.3). If this is the case, provide both an alarm
activation point and an alarm indicator in a discrete location under the counter.
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CLASSROOM(S). Much of the center's mission focuses on information
and education as a means of prevention. The classroom(s) is/are central to the mission
and their importance to the facility should not be underestimated. Locate classrooms
near the entrance and design to be easily accessible from the Lobby. They should be
configured to allow flexibility in size and configuration and be designed with the
infrastructure to allow for a wide variety of media presentations. When required, design
one of the classrooms to easily transform into the Crisis Action/Response Room.
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